Customer service at Public-i: it’s all about engagement

There’s nothing wrong with clichés, when used appropriately and with conviction. This is particularly true with customer service. We have all heard that the “Customer is King” but what does that actually mean and does anybody really believe that? At Public-i we have been having a good look at our customer experience. Not only the webcasting ...

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Eight things we learned from the ‘social media’ election

The General Election was - most people agree - a bit of a surprise. First off, the Conservative party defied the polls to win a slim majority in the Commons. Second, a fair few analysts who had talked of this being a 'social media' election were left scratching their heads... Before the 7th of May we had headlines like ...

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Tim Ireland: My first week at Public-i

As I look back on my first official week as CEO of Public-i it seems like a good time to put my initial thoughts down onto one of my occasional blog posts. First of all a bit about me: I have spent the last 17 years in the world of consumer electronics often at the forefront of ...

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Seven great learning points from the Networked Councillor pilot programme

Late last year we finished our pilot programme for Networked Councillor, where we worked with different councils to develop the thinking and skills that they would need to be effective in a digital, networked world. With us now looking forward to a set of new programmes (more about this soon!) we thought we’d share some ...

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Epping Forest District Council and electronic communications in 2015

The Local Government (Electronic Communications) Order (England) 2015, which enables the use of electronic communications to local authority members, will come into force on the 30th January. The process for updated legislation started in July 2012 when Simon Hill, Assistant Director: Governance and Performance Management at Epping Forest District Council researched the legal implications of sending ...

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