Connect

Being digital and informing the electorate

Following the EU Referendum, the question we must be asking ourselves is how do we ensure there is enough factual information for our electorate? 30 million people voted and voiced their opinion on the 23rd June. This equates to 72.4% of the population - the highest voter turnout since the 1992 general election. So what’s the problem? ...

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In, Out? Shake It All About

Is it my imagination or are we in the throes of election fever? By my reckoning we’re going to be subjected to a barrage of media interest as the EU referendum and US Presidency election get closer. That’s not forgetting the forthcoming Council and PCC elections nor the matter of who will be the next ...

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Our Friends in the North

I’m a passionate believer in meeting customers face to face; not just to find out what they want from Public-i but also so that I can engage with them and learn more about what they do and think. As school holidays play havoc with availability during August in England and Wales it seemed to make ...

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The Top 5 Connect Features Launched in Q4

It maybe summer, Q4 is a distant memory, however I wanted to take some time to reflect on the past few months. From an area of growth and re-alignment. Yes its been busy from a product development perspective, but it has also been busy across the business from service to project delivery, you can read ...

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Customer service at Public-i: it’s all about engagement

There’s nothing wrong with clichés, when used appropriately and with conviction. This is particularly true with customer service. We have all heard that the “Customer is King” but what does that actually mean and does anybody really believe that? At Public-i we have been having a good look at our customer experience. Not only the webcasting ...

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