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Customer service at Public-i: it’s all about engagement

There’s nothing wrong with clichés, when used appropriately and with conviction. This is particularly true with customer service. We have all heard that the “Customer is King” but what does that actually mean and does anybody really believe that? At Public-i we have been having a good look at our customer experience. Not only the webcasting ...

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The usergroup in June: community channels and other exciting ideas

Our next usergroup will be in London on the 19th of June - and will feature an afternoon session on increasing engagement by showing additional outside video content in your webcast. The afternoon session will be really interesting, as we'll be looking at how the new digital webcasting equipment can accommodate external input. This will allow separate videos to ...

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Next usergroup: 19th of June

Just a quick note to tell you that our next usergroup will be on the 19th of June in the Hallam Conference Centre in London W1. You can find a map and travel directions here. Obviously, the day will include a review of all the recent technical improvements and the development roadmap - as well as ...

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Product Update: STUDIO & Webcaster 7, the new world of content capture has arrived…

Broadcast meetings to residents online. Increase openness and transparency. Over the next two months we will be rolling out our next generation STUDIO software with a major release and update to Webcaster. Webcaster has been the staple and goto software tool for capturing and streaming democratic content from council chambers and cttee rooms. We see the huge value and ...

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