Open Practice

Understanding what customer service means to Public-i

We've learned a fair amount about our strengths, weaknesses and what really matters to our clients since we first started webcasting. Perhaps paramount in that is customer service. When I use that expression I'm not talking about telling people 'have a nice day' or just being nice (although, obviously it's very important to be nice). ...

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As Mr Pickles gets serious about filming, it’s time to start webcasting

Last week, the Secretary of State for Communities and Local Government, Eric Pickles, used Twitter to warn councils he hasn't ruled out changing the law to force them to let the public film meetings. Having admonished Keighley Town Council for ejecting residents who were trying to video a meeting, he answered a question from Jacqui ...

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Reflections from my first Public-i User Group #PIUG12

On Friday I attended my first User Group with Public-i at the Hallam Conference Centre in London. We had a brilliant turnout with around 20 of our clients being represented and the web communications manager from the Royal Holloway, University of London, Danny Rozario, also joined us for the debate. This was an exciting opportunity ...

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What is genuine engagement in a networked world?

Public-i is collaborating with our friends at the Democratic Society and OCSI to bring local government an open and networked approach to engagement. By getting together we’re combining our unique sets of skills to create what we believe is an exciting, attractive package offering genuine engagement. Of course that begs a question: what is ‘genuine engagement’? Well, for ...

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Police and crime panels – opportunities and risks

We have been doing work around the new police and crime commissioner (PCC) posts and we are working with the APCC and others to try and develop some of the guidance that we think PCCs will need when they take up office. Our interest is in examining what kind of democratic relationship the new commissioners ...

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